FAQ

Can I exchange or return items that I have purchased online?

Yes! You may return or exchange unwanted merchandise for store credit within 7 days of receiving your order. Please visit our Exchanges & Returns page for more information regarding this topic.

How do I make changes to an online order?

If you have incorrectly placed an order online, contact us immediately in order to ensure we update your order before we ship it out. After the order has been packed and sent out for shipping, we are unable to make any changes to the order.

Can I place an order over the phone?

Absolutely! Feel free to give us a call during our business hours. You will need to provide us with credit card information as well as any shipping information we may need. Other information needed is subject to change.

Will my gift card expire if I don't use it?

Never! As long as we are still in business, you can use your gift card.

Okay, but what about stored credits?

Still never!

Do you ship internationally?

Yes, we do. Please see our Shipping Information page for more information.

What do I do if my purchases don't fit?

Well, you have a few options:

    return for store credit

    exchange for a better size

    exchange for another great piece

I saw something in your boutique but can't find it online.

Our customer care team will happy to help! Please email them at customercare@hopeandstetson.com 

 

For any concerns with shipping and returning, please visit our Shipping Information or Exchanges & Returns page.